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Evidence Guide: MSS404055 - Use DMAIC techniques

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS404055 - Use DMAIC techniques

What evidence can you provide to prove your understanding of each of the following citeria?

Define improvement project

  1. Define project focus and boundaries
  2. Identify customer needs and customer benefits relevant to project focus
  3. Develop current sate map that defines ‘as is’ process
  4. Develop problem statement that defines problem/s within project focus
  5. Develop goal statement that establishes project goals
  6. Identify selection criteria for improvements based on project goals
Define project focus and boundaries

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify customer needs and customer benefits relevant to project focus

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop current sate map that defines ‘as is’ process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop problem statement that defines problem/s within project focus

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop goal statement that establishes project goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify selection criteria for improvements based on project goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Measure current state or performance

  1. Identify key measures and/or attributes to be measured relevant to current state performance
  2. Determine methods and schedule for collection of data on key measures and/or attributes
  3. Collect or acquire baseline data according to data collection methods and schedule
Identify key measures and/or attributes to be measured relevant to current state performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine methods and schedule for collection of data on key measures and/or attributes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect or acquire baseline data according to data collection methods and schedule

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse baseline data to identify improvements

  1. Analyse data to identify suboptimal performance
  2. Apply structured analysis or problem-solving tool to determine cause/s of problem
  3. Identify process improvements that could address cause/s of problem
Analyse data to identify suboptimal performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply structured analysis or problem-solving tool to determine cause/s of problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify process improvements that could address cause/s of problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement and measure improvements

  1. Apply selection criteria to choose improvement option/s for implementation
  2. Develop future state process map that defines expected outcomes and
  3. Develop implementation plan outlining activities and resource requirements
  4. Contribute to implementation of improvement/s according to plan
  5. Gather or acquire data to measure results according to data collection methods and schedule
Apply selection criteria to choose improvement option/s for implementation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop future state process map that defines expected outcomes and

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop implementation plan outlining activities and resource requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to implementation of improvement/s according to plan

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather or acquire data to measure results according to data collection methods and schedule

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and control improvements

  1. Review results to determine initial effectiveness of improvements and document any benefits achieved
  2. Recommend or initiate control mechanisms to embed improvement/s into organisational procedures, documentation and support processes
  3. Review process data over time to determine ongoing effectiveness of improvement/s
  4. Take or initiate action to address improvements that are not effective
Review results to determine initial effectiveness of improvements and document any benefits achieved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend or initiate control mechanisms to embed improvement/s into organisational procedures, documentation and support processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review process data over time to determine ongoing effectiveness of improvement/s

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take or initiate action to address improvements that are not effective

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge